Products & Policies

📦 SHIPPING & RETURN POLICY

Thank you for shopping with Quenocrem. We are committed to ensuring a smooth and reliable experience from checkout to delivery and beyond.

Shipping & Handling

• Handling Time: Orders are processed and packed within 0 to 5 business days.

• Delivery Time: Estimated delivery within 1 to 12 business days after handling.

• We currently offer domestic shipping via registered courier services.

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Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and exchange policy:

• Return Window: Products may be returned or exchanged within 14 days of delivery.

• Condition: Items must be in new, unused condition as delivered and returned in original packaging.

• Reason for Return: Returns are accepted for both defective and non-defective items.

• Return Method: All returns must be sent by mail to the address provided in your return confirmation.

• Shipping Fee: No return shipping fee will be charged for any type of return or exchange.

• Refunds: Refunds will be processed within 14 days of receiving the returned item, using the original payment method.

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Exchanges

If you wish to exchange a product, please contact our customer support within 14 days of delivery. Exchanges are subject to product availability.

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Contact Us

For any assistance regarding shipping or returns, feel free to reach out to our support team at general-enquiries@habzuk.com